Return and Refund Policy for Electronics at ElectroComps
Effective Date: 1st September 2024
At Electrocomps, we value your satisfaction and strive to ensure the highest quality of our electronic components and DIY kits. Please read our Return and Refund Policy carefully to understand your rights and responsibilities regarding returns.
Eligibility for Returns
To be eligible for a return, you must meet the following conditions:
- Products must remain in their original, unused condition, with all packaging and accessories intact.
- We cannot accept returns for electronic components that have been soldered, desoldered, short-circuited, or damaged due to incorrect handling. All components undergo testing for functionality before shipping.
- DIY kits must be returned with all included parts, manuals, and accessories.
Return Process
To initiate a return:
- Contact our customer support team at returns@electrocomps.in within 7 days of receiving your order.
- Provide your order number and a brief explanation for the return.
- Upon approval, we will send you detailed instructions for returning the product. Please note that return shipping costs are the responsibility of the customer unless the product was defective upon arrival.
Refund Process
After we receive your returned item, we will inspect it to ensure it meets our return criteria.
- If approved, your refund will process within 7 business days, and you will receive a confirmation email.
- Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
Non-Refundable Items
The following items are non-refundable:
- Customized or special-order products.
- Items that have been used, damaged, or altered.
Contact Information
If you have any questions regarding our Return and Refund Policy, please reach out to us at support@electrocomps.in.